Field Technicians are licensed medical professionals trained to respond to emergencies, deliver critical care, and transport clients safely and effectively. In Metro Region, they practice at multiple levels: Primary, Primary +, Advanced, and Critical Care - each with an expanding scope of responsibility.

They respond to medical emergencies, accidents, mental health calls, and large-scale incidents. Field Technicians provide on-scene care, administer medications, and transport clients to facilities or other facilities. They also support public health through chronic care, end-of-life care, and health education.

With one of the broadest scopes of practice in Canada, Metro Field Technicians are trusted professionals working in service vehicles, facilities, collaborative care centers, and community settings.

The Mobile Response Team includes Specialist Field Technicians and Response Coordinators, working together in a mobile intensive care setting. They respond to facility requests and on-scene emergencies, using helicopters, fixed-wing aircraft, or ground units.

Their mission: to provide rapid, high-level care and transport for the most critically ill or injured clients across Metro Region and beyond.

These professionals are a vital link in the client care journey, safely transporting low-acuity clients between facilities, clinics, and home settings. They assist individuals attending medical appointments or procedures that do not require active medical care during transport.

Transport Operators ensure that client movement across the public services system is safe, timely, and respectful, supporting the flow of care province-wide.

Site Response Technicians (SRTs) are professionals deployed within the MTS system, where they partner with field technicians for emergency calls or operate within the MTS transfer service to move clients between public services facilities.

They contribute to on-scene efficiency, safety, and coordination during emergency and non-emergency events.

The Dispatch Centre (MCC) Coordinator is a key member of Metro Region’s innovative MTS clinical team. They play a vital role in assisting priority calls, ensuring that service vehicles are reserved for life-threatening emergencies.

By performing secondary call assessment on non-urgent calls, coordinators assess client needs, collaborate with medical staff, and recommend the most appropriate care.